Friday, March 22, 2013

When good templates go bad

Among the problems I had at the Stouffer's/Nestle site, this was one. On submission of a Contact Us form, this was the confirmation screen I got:

1) I already submitted my question....right? Did I? Now I'm not sure.
2) There is no form "to the right" to use.

I suspect they had a design template that changed, and no one checked the content to ensure it matched the template.