tag:blogger.com,1999:blog-80984365614155439992024-03-05T13:22:27.667-08:001HX: One Human's ExperienceNotes from one human about usability and accessibility of technology, human-centered design, and some random thoughts that may be tied quite loosely thereto. And stuff like that.Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.comBlogger74125tag:blogger.com,1999:blog-8098436561415543999.post-82666417113493356762015-02-02T16:45:00.000-08:002015-02-02T17:01:33.656-08:004 Tiles 4 Sale, Cheap.<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-QrYkGq8QdvQ/VNAdglceFgI/AAAAAAAAZMo/aIiTyaU7VxA/s1600/2015-02-02%2B18.59.10.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="http://1.bp.blogspot.com/-QrYkGq8QdvQ/VNAdglceFgI/AAAAAAAAZMo/aIiTyaU7VxA/s1600/2015-02-02%2B18.59.10.jpg" height="180" width="200" /></a></div>
I crowdsource-funded the Tile tracker. They arrived around the holidays this last year. I've set up three of them, and here are some thoughts.<br />
<br />
<h4>
Pros:</h4>
<ol>
<li><b>Pretty </b>little Apple-design-inspired gadgets. White, with rounded corners, and a lovely, subtle font. They are fun to hold, lightweight, smooth, attractive. Almost like little techie worry-stones.</li>
<li>They play a <b>cute little tune</b> when they are found.</li>
</ol>
<h4>
</h4>
<h4>
Cons:</h4>
<ol>
<li><b>Tile tracking is only as accurate as the last Bluetooth and GPS connection they had to your phone</b>. If you have your Bluetooth and GPS on all the time, that's one thing. I don't, because it's a battery suck for me.</li>
<li><b>The Tile will only make a sound if the app is close enough to connect to Bluetooth</b>. If you always lose your keys in the couch cushions, then it may be useful. However, I'd expect you might look there anyway, if you do it frequently enough.</li>
<li><b>GPS is not super precise</b>. The app can tell you the Tile was last seen in your house, or "on Golden Valley Road" when it was traveling with you in the car. So, if you think it's still in the house, you have to walk around with the app searching via Bluetooth.</li>
<li>I<b> have no good use case for these</b>, despite using them for a couple of months and checking out Pinterest pins. Here are a couple of simple scenarios I came up with.</li>
<ol>
<li><i>Lost my keys</i>: So, let's say I'm going out for a walk. I leave my phone and take my keys with me. Drop the keys on the street, get home, notice keys are missing, check the Tile App. Tile App says, "I don't know. Last time I saw them, they were in the house."</li>
<li><i>Wallet stolen</i>: I go out with friends, take my phone and wallet. Fortunately, I had GPS and Bluetooth turned on (which I rarely do). On arriving home, my wallet is missing. The Tile App tells me "Last time I saw it, it was at Bob's Burger Barn." Go to Bob's, there is no sign of the wallet. Turns out, it was stolen. Perpetrator took the Tile off and tossed it in a dumpster. Or didn't. Either way, the phone isn't close enough to find it.</li>
<li><i>Track your teenager</i>: Hide a Tile in his coat pocket. He goes out with friends. The Tile App on your phone says, "Last time, I saw him, he was at the house. It's not my fault you lost him."</li>
</ol>
</ol>
I think the most misleading expectation is that the <b><i>Tile does not have its own geolocation capability</i></b>. It cannot be found via GPS no matter where it is. It will not beam a signal to the Mother Ship. It will not phone home.<br />
<div>
<br /></div>
<div>
4 Tiles 4 sale, cheap.</div>
<div>
<br />
<br />
<br /></div>
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com1tag:blogger.com,1999:blog-8098436561415543999.post-12233084177852157032014-10-10T06:18:00.001-07:002014-10-10T06:20:15.592-07:00The smartwatch I'm keeping...at least for awhile...I've tried the <a href="https://getpebble.com/" target="_blank">Pebble</a> (now down to $99!) the <a href="http://www.samsung.com/us/mobile/wearable-tech/all-products?filter=gear-2-neo" target="_blank">Samsung Gear 2 Neo</a>, and the <a href="http://www.samsung.com/us/mobile/wearable-tech/all-products?filter=gear-live" target="_blank">Samsung Gear Live</a>. I haven't been overly impressed with any of them. However, I am keeping the Samsung Gear Live, and here's why:<br />
<ul>
<li>It's more elegant than the Pebble</li>
<li>It's less device-dependent than the G2N: Can run on more versions of the Android operating system</li>
<li>It uses Google Now for searching</li>
<li>There are more and more tiny apps every day that are actually valuable</li>
</ul>
<div>
I don't love the form factor: I find it quite masculine and clunky, but here's the weird part: I have gotten lots of compliments on it, all from women. Go figure.</div>
<div>
<br /></div>
<div>
What am I missing?</div>
<div>
<ul>
<li>Sleep and step tracking synchronization (not critical; I love my Fitbit)</li>
<li>Sound--all feedback is given with vibration (not critical; I don't worry about forgetting to turn off my sound)</li>
<li>Configuration of notifications: For example, I can't have different notification settings on the phone versus the watch. The watch is just an extension of the phone.</li>
</ul>
<div>
I have to admit that I would also appreciate some standards around the UI design for the tiny apps; how they behave with certain gestures. It's The Wild, Wild West at the moment--good for creativity and ideation, but difficult for users learning the small form factor.</div>
<div>
<br /></div>
</div>
<div>
<br /></div>
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-23878983323551593172014-09-15T13:42:00.002-07:002014-09-16T10:22:38.286-07:00Smart Watch Requirements (a.k.a. "Samsung Gear 2 Neo Initial Thoughts")I bought a Gear 2 Neo this weekend. I was planning to get the Gear Live, but the sales dude talked me into the G2N, even though he didn't have any in stock, and a competitive retailer did, plus a longer return policy.<br />
<br />
Wore it to a social gathering last night, and got into a conversation with a technical friend of mine. He asked me “What would make a smart watch worth it for you?” and I could only blurt out a couple of stray thoughts.<br />
<br />
It got me thinking... and my first thought is that I don’t know what I don’t know. What I mean is: back in the day, I couldn't imagine why someone would want to have a camera on their cell phone. But now I can’t imagine one without it. So I don’t really know what I can't imagine yet.<br />
<br />
<b>That said, here are the things that would make me really love one today:</b><br />
<br />
<ol>
<li>The fitness and sleep tracking is a given. If it can’t compete with Jawbone or Fitbit, it’s not going to replace either, and I don’t need ANOTHER wearable.</li>
<ol>
<li>The pedometer needs to be on all the time (G2N seems to be)</li>
<li>The heart rate monitor needs to be accurate. (G2N S Health Exercise app's Running Coach suggested I slow down my walk because my heart rate was about 165. It was not.)</li>
<li>The fitness apps need to integrate with myfitnesspal, runkeeper, and the other mainstream apps that allow access. (G2N does not)</li>
</ol>
<li>A gmail app would be really useful. I don’t use the Android mail app on my phone (though I could for gmail, but I like the gmail UI better). (G2N does not have one, though I can get notifications from Gmail.)</li>
<li>Open system. This one made me create a Samsung account, instead of letting me use my google, facebook or other oauth account. Now I have to manage data there, too. And use their apps. That’s one thing I did like about the Pebble: I believe it’s open source.</li>
<li>Notification settings PER application selected. There are privacy settings for all notifications, but it would be great to decide which apps can do what. The Pebble offers this.</li>
<li>The ability to get notifications on the watch that you aren’t getting on the phone. For example, I might like to see news on the watch, but not have those notifications on the phone. Right now, the G2N is mostly just an extension of the phone.</li>
<li>A thinner, more attractive form factor. I have very small wrists. (Was looking toward the Samsung Gear S, but it loses some "must haves" in my book)</li>
<li>Swappable bands (Check!)</li>
<li>Changeable clock faces. I mean--it *is* called a "watch". (Check! Though there aren't a ton of creative choices yet.)</li>
<li>Option to leave clock on always (though I’m finding that’s not as important as I had thought)</li>
<li>Changeable desktop/wallpaper (Check!)</li>
<li>Reliable, fast voice command (G2N uses S Voice, which isn’t great; I would prefer Google Voice and Google Now notifications that are available on the Gear Live)</li>
</ol>
<br />
<b>What I didn't know would be cool:</b><br />
<br />
<ol>
<li>Using the G2N to answer/reject calls, and as a Bluetooth speaker. I don’t know how often I’ll use that, but maybe driving? Will have to test the quality of it in the car with both hands on the wheel. Can I live without this? Probably.</li>
<li>Screen resolution is REALLY good.</li>
<li>I did find a free SMS app that has a teeny keyboard. It’s fine in a pinch, to get away from the G2N pre-fab (editable) templates.</li>
<li>The most creative use case for this type of auxiliary device technology (that I've seen so far)? The escape call. You know--where you fake a call to get out of a conversation? I've never used one, but it seems that subtly tapping your watch to have it "ring" your phone would be much less obvious. There's an app for that.</li>
</ol>
<br />
<br />
<b>What’s not as important:</b><br />
<br />
<ol>
<li>Playing music. A Samsung device isn’t likely to compete with an iPod for me. I haven't found an easy way to get podcasts and music on my Galaxy, so there’s really no point. I don't listen to music when I walk/run, and if I do, the iPod can come along. So much less fuss.</li>
<li>Taking photos. I haven’t see the quality of the smart watch cameras, but…I don’t really think it’s that hard to get my phone out.</li>
<li>Games. Tried Solitaire on this. I laughed so hard when the tiny cards loaded. Even after I realized I could pinch and zoom in to read the actual card faces, I was laughing. Maybe someday there will be a good "DWR" (Doctor's Waiting Room) game that I can see without magnification or scrolling.</li>
<li>TV Remote. Cute, but not critical.</li>
</ol>
<div>
Apple Watch may have more things I've never considered, but since I don't have an iPhone, I'll not likely find out. I find it disappointing that the devices require a certain phone to be of any value. The Pebble is in the lead there, but I suspect there may be more potential in Android Wear for longer-term extensibility and apps.<br />
<br />
I was waiting when I wrote a <a href="http://1hx.blogspot.com/2014/04/pebble-watch-first-impressions.html">Pebble review</a> in April, and you can sign me...</div>
<div>
<br /></div>
<div>
Still waiting,<br />
Susan</div>
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-20383942680988321502014-07-03T10:37:00.001-07:002014-07-03T10:46:40.590-07:00On Horses and WaterThis week I've been chewing on some thoughts about promotion of the UX practice within our organization. While we have lots of opportunities, being embedded in a web development organization, there are still opportunities to build awareness and help drive better product design (and therefore successful adoption). Here are five people who challenged me this week:<br />
<br />
<ol>
<li>The person who thinks UX is a good idea but can't get off the ground: A client wanted to engage us for some research to provide objective evidence for design decisions. After weeks of trying to contact her and insert myself in her project, I've stopped trying.</li>
<li>The person who thinks design is something anyone can do well: A client contacted me to give his non-designers a crash course in good form design--rather than asking whether or not they should be doing that, and why we're not using internal resources we already have.</li>
<li>The person who is a designer and said it was useless to talk to users. Wow. There is nothing I can add to this.</li>
<li>The person who asked for a "UX Developer" (what some in our industry call a "Unicorn"--beautiful but mythical) who can make some ugly user interfaces "more appealing". Has no information about what the users need or want, never mentioned the word "design", and never scheduled an agreed-to meeting for follow-up.</li>
<li>The person who asked for us to use UX to help improve their adoption and outcomes on the next phase of their project, but won't talk to anyone on my team until the project starts.</li>
</ol>
We have this strange culture of people wanting to try to do everything themselves, assuming they know how to best work in UX, without the openness to collaborate and ask how we can help. It's another example of people coming up with a solution before the problem has been identified.<br />
<br />
If I were assigned to code an application, I would never go to a developer and say, "could you give me a quick 30 minutes to show me how to code?" I'd question whether I should actually be doing that, if there are people available who possess the skill. We need to figure out how to convey that design is a developed area of practice that requires some education and expertise, and not just a bunch of tools and checklists.<br />
<br />
With the possible exception of #3, in some way, these are all people who are fighting their own impulses. <i>They know intuitively this is something that should be done</i>, but because of ignorance, discomfort or ineptitude, we are unable to move forward.<br />
<br />
I can work to overcome ignorance and discomfort, but the ineptitude is a tougher foe. At the moment, I'm tempted to let these "opportunities" slip away, because I'm tired of trying to make the horses drink.Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-80049776574552068482014-06-30T06:40:00.000-07:002014-06-30T07:04:01.346-07:00OXO Water BottleSomehow, products I love always seem to be discontinued (like Unfrosted Cherry Pop-Tarts). So, I'm certain this will be changed or discontinued, as well. Nonetheless, I'll rave about the <a href="http://www.oxo.com/p-1050-two-top-water-bottle.aspx" target="_blank">OXO Good Grips Two Top Water Bottle</a>. I've had two of these for a couple of years now, and they are designed so well that I've disposed of several other bottles, including the super-expensive-but-impossible-to-clean Sigg. I expect usable design from OXO, based on other products I've tried. Here's what I love about this:<br />
<br />
<ul>
<li>Two tops, which mainly makes cleaning (and drinking) easy. I can put this in the dishwasher and actually get it clean without having to use an old, germ-ridden bottle brush.</li>
<li>An indentation for gripping, or for holding the stretchy locker key thingy at the gym.</li>
<li>Markings for measurement</li>
<li>Good seal for no leaks--as long as you take care to screw both lids on securely</li>
<li>I have dropped this several times, and the material is thick and hasn't shown any damage, other than scratches over the years. (I love the idea of drinking out of glass, but I drop bottles enough that it's not practical for me.)</li>
<li>My favorite feature: the top lid has a tether made of smooth coated woven wire, which means I won't lose it, and it's not likely to snap off like some plastic ones can. The tether isn't fixed to the body or lid, so it can rotate to any position.</li>
</ul>
My only complaint is that it can be a bit top-heavy because of the weight of the lid. But overall, one of my favorite well-designed products, and better for me than Unfrosted Cherry Pop-Tarts.<br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-52935132357771364272014-05-05T14:39:00.003-07:002014-05-05T14:40:39.504-07:00Conqueror Australia UEV 440 (Drool.)I know, I know...I rarely write about good experiences. Well, here's one I'd love to have: The UEV 440 from Conqueror Australia.<br />
<br />
https://www.youtube.com/watch?v=XxvfDTaUVAo<br />
<br />
Seriously. Watch the video.<br />
<br />
The design is simply amazing--it seems they've thought of everything.<br />
<br />
When we sell our house to downsize, I think this would be a fabulous way to see the world. Don't get me wrong: a few nights at the Waldorf-Astoria or Kimpton Hotels in the Big City is in my top 3, as well.<br />
<br />
But this...Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-72762940770773799582014-04-14T17:38:00.003-07:002014-04-15T06:18:29.450-07:00Pebble Watch: First ImpressionsSo, on a whim, I bought a Pebble Watch this weekend. Only one other time in history have I been an early adopter: the iPad 1st Generation (and that was a good choice).<br />
<br />
Reasons I became an early adopter:<br />
<ul>
<li>I have a Fitbit and a Jawbone UP, and like them both, with reservations.</li>
<li>I am intrigued by the "applet" concept</li>
<li>The Pebble is more attractive for a smaller wrist (which I have)</li>
<li>I'm seeking a fitness tracker with a screen-based interface</li>
<li>I don't want a device that is specific to a phone brand or model </li>
</ul>
<br />
Here are my first impressions:<br />
<br />
<br />
<b>Hardware</b><br />
The watch is attractive. Its form factor is better than its larger, more masculine competition for a small-framed human. (Though the red version is really the most engaging, I was raised in the South where women are "matchy-matchy", and I don't wear nearly enough red to warrant that one. I bought black.)<br />
<br />
These 50-year-old eyes have a hard time reading the screen sometimes, especially in dim light. The best applets let you change the font size.<br />
<br />
Buttons are relatively intuitive and easy to access.<br />
<br />
Most impressive: I have a small wrist, and I am on the third hole from the smallest on the watch strap. Usually I have to punch extra holes to make things small enough.<br />
<br />
<b>Connectivity</b><br />
I have a Samsung Galaxy SII on Sprint, with Android 4.1.2.<br />
<br />
Think of the Pebble Watch as a Bluetooth earpiece on steroids. It doesn't do much on its own without the phone and an active Bluetooth connection.<br />
<br />
I had no trouble setting up the connection via Bluetooth.<br />
<br />
I've found one defect, which may be a deal breaker for me: In order to send notifications to your Pebble, you must enable Accessibility Options. Once that is done, the phone speaks notifications to me (such as where I am on which page of the Launcher). I can turn down the volume, but then the phone's Navigation won't speak to me. I have tried 1) Pebble notification applets, and they all seem to make the phone behave the same way and announce things I don't want it to. It seems to be a tradeoff. <br />
<br />
<b>Fitness and Activity Tracking</b><br />
This device does not compete with Jawbone UP or Fitbit for fitness tracking. There are some sleep tracking apps, which I'm testing out now. The free Morpheuz app is very rough and techie (think "open source"), but the minimally-priced "Sleep as Android" app has a bit more potential with its features and tracking. I'm still wearing my Fitbit, as it tracks steps throughout the day and syncs without any user action.<br />
<ul>
<li>Pedometer: You can install this and invoke it when needed, but it doesn't run constantly.</li>
<li>Runkeeper (and other apps): You can have the watch display your Runkeeper data while exercising, but you still must carry your phone.</li>
<li>Pebble Bike: Haven't tried it, but it looks a lot like Runkeeper. Don't know why I'd use it instead of Runkeeper yet.</li>
<li>Pebble My Tracks: Haven't tried it, but if you use MyTracks, this might be a nice integration</li>
</ul>
I can definitely see the potential here, but there's too much "hands on" for it to replace my fitness trackers at the moment. <br />
<br />
<b>Utilities and Other Apps</b><br />
There are lots of watchfaces. Whoop-de-doo. Okay, they're fun...but for these 50-year-old eyes, I need large displays, so I've tried and ditched about 72 options.<br />
<br />
There seem to be three kinds of applications:<br />
<ol>
<li>"Standalone" applets that you install via the Pebble App Store app. The Pebble App Store is a free smartphone app that manages and installs applets to your Pebble via Bluetooth. An example would be a watchface.</li>
<li>"Companion" applets that you install via smartphone apps. These are phone apps you install that then install and configure their own applets on your Pebble. An example would be Glance- a smartphone app for configuration that contains a function to send the configured Pebble applet to the watch (this is the only way you can install the Pebble applet).</li>
<li>Extension functions that Pebble shows from smartphone apps. These are "display only" functions that are enabled by connecting smartphone apps to your Pebble. (These don't seem to take up a "slot" on your Pebble, like the other applets do.) An example would be Runkeeper, which recognizes the Pebble and will use it as an extended display of workout data while connected.</li>
</ol>
(The distinction and behavior of these three application types is one reason I think this device is not ready for non-technical users.)<br />
<br />
<b>Notifications</b><br />
I like this feature a lot (irrespective of the audio bug mentioned above). Unfortunately, most integrations are one-way (from the phone to the watch). I've found only one applet that lets me respond to SMS notifications: Glance. It has canned replies that you can send to SMS messages that are sent to your Pebble from the phone.<br />
<br />
<br />
<b>Cost</b><br />
The price is about US$150.<br />
<br />
<b>Comparison</b><br />
The Samsung Gear Fit is the other device I looked at recently because of its form factor, its fitness tracking, and its media buzz. However, I am not sure I'll keep a Samsung phone, and I'm not sure it's fcompatible with my older model. Also, it doesn't have the applets, and it's $50 more.<br />
<br />
Fitbit (and Fitbit Flex) does not have a screen-based display, but it does fitness/activity tracking 24/7. It syncs via a Bluetooth dongle on your computer. Nice web-based summary dashboard.<br />
<br />
Jawbone UP does not have a screen-based display, but it does fitness/activity tracking 24/7. It syncs to your phone. No web-based summary dashboard, but the smartphone app dashboard is very lovely and usable (except manually logging sleep needs some usability improvements).<br />
<br />
<b>My Ideal Smartwatch</b><br />
<ul>
<li>Ability to delete / archive gmail messages from notifications</li>
<li>Ability to receive notifications without my phone invoking its accessibility audio</li>
<li>Ability to have activity tracking 24/7 without launching an app</li>
<li>Better screen with configurable contrast </li>
<li>Not phone-specific</li>
<li>A keyboard UI for quick SMS responses</li>
<li>Nice smartphone UI (UP) as well as web-based dashboard UI (Fitbit)</li>
<li>Can sync data via phone or via computer (USB / Bluetooth dongle)</li>
<li>Integrates with fitness tracking software (MyFitnessPal, Runkeeper, Map My Run, Map My Walk, etc.) </li>
<li>A form factor for a small wrist.</li>
</ul>
<br />
<b>Summary</b><br />
The Pebble is a fun gadget if you like to tinker and explore possibilities. It's not ready for non-technical people, and it does not have the robust fitness/activity tracking of the leaders in this space. The form is attractive, but the screen can be difficult to read in low light. This is a good first foray into the smartwatch field. Think of this as a Bluetooth extension of your phone. It doesn't do much on its own but attractively show you the time.<br />
<br />
These devices are in their infancy, and it's really too early to buy, unless you are an early adopter. There aren't any ideal choices in the space yet, but the potential is booming.Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com1tag:blogger.com,1999:blog-8098436561415543999.post-49113805215674187062014-04-11T05:49:00.005-07:002014-04-11T06:08:05.093-07:00You Only Have One Chance to Make a Third Impression<div dir="ltr">
Yesterday was my third visit to a local independent eatery. The space is designed so that without signage or a verbal greeting, it is not clear whether to be seated or order at the counter. I stood at the counter for a moment, looking at the menu.<br />
<br />
The woman behind the counter asked, "Is this for here or to go?"<br />
<br />
"For here."<br />
<br />
"Then you need to sit down at a table."<br />
<br />
Now, this was not the charming "Then you need to sit down, Baby," that one might hear in the Deep South. This was the exasperated "Then you need to sit down, so I can do my job." </div>
<div dir="ltr">
<br /></div>
<div dir="ltr">
<i>As if it should have been perfectly clear. </i></div>
<div dir="ltr">
<br /></div>
<div dir="ltr">
I overheard the server tell a table near me, "I'm sorry for the wait, but I just had three tables come in." (One of those was my table.)</div>
<div dir="ltr">
</div>
<div dir="ltr">
<br />
<i>As if that was an inconvenience.</i></div>
<div dir="ltr">
</div>
<div dir="ltr">
<br />
My meal, while adequate, was certainly not exceptional. No one came by to check on me after my food was delivered. My bill never arrived, so I asked if I should wait for one or pay at the register. </div>
<div dir="ltr">
I was told to come on up to the register. </div>
<div dir="ltr">
<br /></div>
<div dir="ltr">
<i>As if it should have been perfectly clear. </i></div>
<div dir="ltr">
<br /></div>
<div dir="ltr">
Here are some ways to make a good third impression on your customer:</div>
<ol>
<li><b>Welcome your customer into your space.<br /> </b>Let them know you are glad they chose your business. They have other choices.</li>
<li><b>Don't assume your customer knows what to do in your space.<br /> </b>Provide signage or verbal instructions so they don't feel awkward. </li>
<li><b>Never, ever complain about customers to your customers.</b><br />This is a complaint about the people sitting in front of you, as well as those within earshot.</li>
</ol>
I try to shop "local". I will overlook adequate food if I feel welcome and comfortable. But I won't choose "local" over not feeling awkward.<br />
<br />
<div dir="ltr">
First impressions aren't the only ones that count.<br />
<br />
The same goes for all kinds of experiences--online, "brick and mortar", churches, public spaces. What makes or breaks an experience for you? </div>
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-83818075603383782512014-03-19T08:38:00.000-07:002014-03-19T08:38:10.449-07:00Here's a place for a design pattern exception...<br />
<br />
<br />
<br />
<a 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" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="" border="0" height="400" 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" width="365" /></a>I'm guessing all functional buttons on this site have a right-pointing triangle, regardless of the copy.<br />
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-80064969885859823222014-02-24T11:03:00.000-08:002014-03-01T05:49:03.675-08:00Someday, Maybe I'll Write About a Good Experience......but that won't be today.<br />
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How many things make this consumer survey an unpleasant experience? <br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhboGET9cb0i8cTtbA0f2TzoBAv5hxFMFIDhiSNdM7LDmqgOQFbQtUCkZBfHGKzhhkVscTjzOT0ozS1kGUhnsbJ9-sxDU1KNyUbX3QM8MkACOgI_tCmtrZfenOFpfNPD-ULo8ag-crh2BYL/s1600/pizza.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhboGET9cb0i8cTtbA0f2TzoBAv5hxFMFIDhiSNdM7LDmqgOQFbQtUCkZBfHGKzhhkVscTjzOT0ozS1kGUhnsbJ9-sxDU1KNyUbX3QM8MkACOgI_tCmtrZfenOFpfNPD-ULo8ag-crh2BYL/s1600/pizza.png" height="640" width="632" /></a></div>
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Perhaps the words wouldn't seem all messed up if I could kick this "Pizza Habit". <br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-55098454903890800312013-07-24T07:08:00.004-07:002013-07-24T07:10:33.734-07:00PrioritiesOn the website for Driver and Vehicle Services in my state...an example of the importance of sticking with the basics.<br />
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Apparently, someone thinks social media integration is more important than browser compatibility. Sorry, Mac folks. You can connect with us on Facebook, but you can't renew your tabs online.<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiP2tZEKwfytVX_1ryiO4moxoOvfpyf_CZsDFQC6OcBWPBHi2PKuMy1n3CNtL0zMbWxq78oRF-ZbpGGzYxzhWRvpDKyW13gKmalD5XPbcYId_BL8LgnnXR6eLeYcL0Khr-j8OyCbq5Ax8NY/s1600/tabs.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="210" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiP2tZEKwfytVX_1ryiO4moxoOvfpyf_CZsDFQC6OcBWPBHi2PKuMy1n3CNtL0zMbWxq78oRF-ZbpGGzYxzhWRvpDKyW13gKmalD5XPbcYId_BL8LgnnXR6eLeYcL0Khr-j8OyCbq5Ax8NY/s320/tabs.PNG" width="320" /></a></div>
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<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-9185373202799500972013-04-26T06:45:00.003-07:002013-04-26T06:45:59.496-07:00Nickelodeon WinThis week, I got a very helpful e-mail from Nickelodeon regarding my child's Neopets account. I could not be more pleased--they address the information they (don't) capture about my child, what to expect, and how to opt out of it. Wouldn't it be great if every policy statement was written so clearly?<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiGLr3fuKncGqzGD9lxC5FJmltuRsGcaeCNdVR3GC8UPaQMvBuYC7krNUojrDCSYk6WZfR0YQ-y9VuQ3-BEPmFl287Pe6stHj6KYZhhZOEthKGaMJUOqRcavw8_w58a4rCUbx4JczzPHsZz/s1600/Capture.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="396" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiGLr3fuKncGqzGD9lxC5FJmltuRsGcaeCNdVR3GC8UPaQMvBuYC7krNUojrDCSYk6WZfR0YQ-y9VuQ3-BEPmFl287Pe6stHj6KYZhhZOEthKGaMJUOqRcavw8_w58a4rCUbx4JczzPHsZz/s640/Capture.JPG" width="640" /></a></div>
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Nice, eh?<br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-5953929634943663942013-04-24T14:14:00.000-07:002013-04-24T14:14:11.254-07:00Coca-Cola FreestyleSo, I used one of these machines at our local Noodles & Co. restaurant. It's super-elegant looking, and clever in its screen interface. But there's a fatal design flaw in the dispenser unit.<br />
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http://www.coca-colafreestyle.com/#!/about-the-soda-fountain/<br />
<br />
The ice dispenser is behind the beverage dispenser. As you reach back to fill your cup with ice, the last couple of drips from the last beverage dispensed will drip on your sleeve. Wouldn't that have been uncovered in user testing?<br />
<br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-49082682356753513362013-03-22T18:12:00.000-07:002013-03-22T18:12:56.471-07:00When good templates go badAmong the problems I had at the Stouffer's/Nestle site, this was one. <b>On submission </b>of a Contact Us form, this was the confirmation screen I got:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEoS5EoeCtWoWtdWk_GNQIKR8andKx-FHJy7xvhyTQ7eL5QJfFeF_ux3Jfhjfo1PZJ2Iamu7ZD0fMiHNAgg5aTqfnzT_zhCRXAxs1y-pimDFIvb3awiulTmNC-wN_VmrVECIwYICDRvZgp/s1600/form_at_right.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="241" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEoS5EoeCtWoWtdWk_GNQIKR8andKx-FHJy7xvhyTQ7eL5QJfFeF_ux3Jfhjfo1PZJ2Iamu7ZD0fMiHNAgg5aTqfnzT_zhCRXAxs1y-pimDFIvb3awiulTmNC-wN_VmrVECIwYICDRvZgp/s640/form_at_right.PNG" width="640" /></a></div>
<br />
So......<br />
1) I already submitted my question....right? Did I? Now I'm not sure.<br />
2) There is no form "to the right" to use.<br />
<br />
I suspect they had a design template that changed, and no one checked the content to ensure it matched the template. <br />
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-86027975008909086632013-01-25T12:03:00.002-08:002013-01-25T12:03:33.707-08:00Show Me the DATA!!!Me: "Do we have data about how effective search is for our users?"<br />
Them: "Search is really quite effective! Here's why it works well..."<br />
Me: "Yes, I see that, but do we have data about how effective search is for our users?"<br />
Them: "Well...we would hear about it from our users if it wasn't!"<br />
Me: (Sigh)Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-13422775491277857582013-01-02T10:46:00.004-08:002013-01-02T11:07:32.449-08:00Recent Thoughts on Windows 8 (+ Tablet)I've been using Windows 8 for awhile on two different systems: 1) an old 2005 tablet (stylus-type), and 2) a new Windows Surface tablet. <a href="http://1hx.blogspot.com/2012/10/initial-thoughts-on-windows-8.html" target="_blank">I posted initial thoughts</a> immediately on installing in the 2005 tablet. Here are some observations now that I've used it for awhile, and now that I've experienced Surface:<br />
<br />
<b>Dislike</b><br />
<ol>
<li>I dislike that you have to go to the Desktop to get to certain functions. As a tinkerer, I appreciate being able to do it, but I wish the new interface would expose these functions without resorting to the Desktop app. It's like they ran out of time to make everything work in the new paradigm.</li>
<li>I dislike that I have to remember how to access the controls (left-swipe, top-swipe, right-swipe or bottom-swipe). They aren't intuitive human interactions, and there's no visual hint for each function (that I've found, yet.) I'd be very curious to know how this works for folks with dyslexia.</li>
<li>I have a personal Skype account that I like to use from work; however, it can only be associated with one Windows Live ID. So I can't sign into Skype using that account when logged into Windows 8 with my corporate login.</li>
<li>I dislike that other things are hidden: Search, for example, and viewing tabs in the browser, shouldn't require an action. Right-clicking in the lower-left of the screen gives you a tools menu. This would have taken me forever to find on my own (if ever), but I read about it. And it's GREAT.</li>
</ol>
<b>Like</b><br />
<ol>
<li>See "Dislike 1" above. As a geek and a tinkerer, I appreciate being able to access things "behind the scenes", which I've not been able to do on my iPad.</li>
<li>Prefer the swipes on the Surface tablet to the interaction afforded by traditional mouse/keyboard inputs. </li>
<li>Surface USB port allows some peripherals. I plugged in a Microsoft Mouse and it worked without installing any drivers. Nice for those of us who don't like to use the touchpad (unless we're on an airplane).</li>
<li>I like the magnetic snap of the Surface keyboard. The TV ads show how nice this is, and it is true. Dumb, but cool.</li>
<li>I like that it uses cloud login IDs, but I'm still not sure about how to sync things between Windows 8 systems (or if you can).</li>
</ol>
<b>Love</b><br />
<ol>
<li>I think the Surface tablet with Windows 8/RT will be a great tool for business. It was really simple to set up with my corporate mail, and I feel it will integrate better with the security models and tools people use for work productivity.</li>
<li>It supports multiple user profiles (hear that, Apple?).</li>
</ol>
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-37186629509936712262012-11-16T10:07:00.000-08:002012-11-16T10:17:22.610-08:00Design CritiqueI had the pleasure of participating in a design critique panel this week for a class at the University of Minnesota's School of Design. Seven groups of students presented their screen wireframes for a scheduling application for Emergency Medical Technician students.<br />
<br />
There was a wide disparity in preparation and design artifacts presented. Some of the student groups had clearly thought through many possibilities, while some seemed to be gaining clarity on the scope of their effort. There were digital prototypes and pencil sketches, with varying degrees of fidelity.<br />
<br />
What I learned from them:<br />
<ul>
<li>There are some really creative, thoughtful designers coming up in the industry. It was fun to see the different approaches for the same problem.</li>
<li>Presentation preparation can really make the difference in acceptance of ideas. There were some great ideas that were not presented well, either visually or verbally, and the lack of preparation was a real drawback.</li>
<li>Some of the groups seemed collaborative, but several seemed to be struggling with consensus within the team about the best design approach. This is a real drawback in presentation, as well.</li>
<li>While I am a proponent of rough sketches (especially in the Agile world where I work), the people who had high-fidelity wireframes were often easier to understand and follow. It's always a trick to find the right level for the timing of the conversation. It may be that they were farther along in their thought process, as well, and therefore better able to convey the concept.</li>
<li>If you are designing for a specific platform, you need to understand design conventions of the platform.</li>
<li>The students were good at defending their choices. It's important to have a reason based on research, even if you change your design later because it doesn't test well.</li>
<li>A defense based on their own conversations with users would have been more compelling, but no one mentioned what they observed, or knowledge of the data, as being a reason for any design choice. Effective designs aren't based on heuristics alone; you need to understand the domain, users, and usage scenarios as deeply as you can.</li>
<li>If you don't take notes during a critique, it appears you don't value the input of the critic.</li>
<li>I would like to do design critique for a living. Wouldn't that be fun?</li>
</ul>
<br />
<br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-23219486811408135702012-10-29T06:24:00.005-07:002012-10-29T14:02:43.054-07:00Initial Thoughts on Windows 8I haven't been a Microsoft early adopter for a few years, so I hadn't seen Windows 8 until yesterday. The jury is out, but here are some initial thoughts:<br />
<br />
<b>Dislike:</b><br />
<ol>
<li>Things are a little too hidden. It's not always clear how to find familiar functions; for example, I still can't figure out how to change display settings. For a tinkerer like me, this is hard to get used to.</li>
<li>Oh, wait--there it is. "Your PC can't project to another screen". Oh, well.</li>
<li>The contextual search isn't second nature for me yet. I like the idea, but I haven't embraced it mentally yet. It requires two gestures to access (move mouse to upper corner, click the magnifying glass), which may be my barrier.</li>
</ol>
<br />
<b>Like:</b><br />
<ol>
<li>I do like the simplified interface (even though things are hidden). The home screen can be customized.</li>
<li>Easy upgrade process: My old apps can still be accessed in a Windows-7-like "desktop" user interface. At first I was disappointed that it appeared to be a shell on the old OS, but now I'm pleased with the compatibility.</li>
<li>App store model: The app store model has become like the Apple or Android app stores, and it's really usable and easy to install applications that are compatible with the operating system.</li>
<li>Messages I've seen so far are in plain language. I think my grandmother could've figured this out. (Yes, I know--Apple probably did it first, but MS is doing it well.)</li>
</ol>
<br />
<b>Love:</b><br />
I installed Windows 8 on a 7-year-old tablet laptop ("No!" you exclaim. "Yes!" I reply.). Though I'm sure it's missing some wicked-cool new features that I will discover soon (oh, yeah, can't use dual monitors--yet), it's running, frankly, pretty great.<br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-3264501830805739142012-10-20T12:36:00.001-07:002012-10-20T12:36:34.673-07:00Wait...which door?<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiYZTtJ1DWTc1Zpbtfmnub6b53eisq4YOh3IBFwMK0aorOmZsujZXOqKeqTaCJweyz3pKWNx8HWQv9w2Qcr-toW1Z05ueL0Yd6ztwfr96hekhin7x0noAoMfI9e_WJa1bLVwCwWLMLzuF4r/s1600/IMG_20120829_181940.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiYZTtJ1DWTc1Zpbtfmnub6b53eisq4YOh3IBFwMK0aorOmZsujZXOqKeqTaCJweyz3pKWNx8HWQv9w2Qcr-toW1Z05ueL0Yd6ztwfr96hekhin7x0noAoMfI9e_WJa1bLVwCwWLMLzuF4r/s640/IMG_20120829_181940.jpg" width="480" /></a></div>
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-27531555287804323742012-10-16T10:09:00.000-07:002012-10-16T10:09:00.517-07:00Designing for Simplicity<br />
<div class="MsoNormal">
Good article on designing for simplicity, by Rob Tannen, on Designing for Humans:</div>
<div class="MsoNormal">
<a href="http://www.designingforhumans.com/files/keep-it-simplestupid.pdf">http://www.designingforhumans.com/files/keep-it-simplestupid.pdf</a><o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Some points I found interesting:<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
“Research by Accenture…found that only five percent of
returned products actually have a malfunction – in many cases, the buyer has
simply found them too complex to set up. Another study…found that the average
U.S. consumer spends only 20 minutes trying to make a device work before giving
up and returning it.”<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
He makes a great point about automatic improvements, using
the example of automobile transmission: the example shows how complexity of the
gear-shifting task was moved from the user (manual transmission) to the system
(automatic transmission). Technically, though, automatic transmission is much
more complex a system in its design. (In other words, design of simple
interfaces isn’t simple.)<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
“In other words, what the end-user wants isn’t simplicity <i>per
se</i>, but a simple way to access complexity.”<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
When we are challenged to do things like other companies
known for their simple interfaces (such as Apple), we need to remind ourselves
that it’s a lot harder to do that well.<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-28569869003690491692012-09-27T13:12:00.003-07:002012-09-28T05:59:43.850-07:00It's rarely just a simple checkboxMy client said today, "We want to add a simple checkbox to ask the user [another question]."<br />
<br />
Okay...let's see how simple it is!<br />
<br />
Q: Do the users understand the wording of the question?<br />
A: Not sure, but they <i>should</i><br />
<br />
Q: Where does that answer get stored in our destination system?<br />
A: Nowhere, today<br />
<br />
Q: Does the system storing the question have the same development cycle as the front end?<br />
A: Nope<br />
<br />
Q: What do you do with that information?<br />
A: We would like to send it downstream to another group to save them time, but otherwise, it's not part of our core process<br />
<br />
Q: How do the users provide that information today?<br />
A: Using a different system that is part of the downstream process<br />
<br />
Q: How does it differ from the [similar question you already ask]?<br />
A: Not sure, because we don't know why we ask [similar question]<br />
<br />
Aha. So, our simple checkbox needs:<br />
<ul>
<li>Design specification</li>
<li>User testing</li>
<li>Development</li>
<li>QA Verification</li>
<li>Integration analysis</li>
<li>Release planning across systems</li>
<li>Destination system revisions (design, development and QA verification)</li>
<li>Downstream system revisions (design, development and QA verification)</li>
<li>Education and coordination with other groups</li>
<li>Process changes for the users</li>
</ul>
...and may not even need to be asked to begin with.<br />
<br />
Simple!<br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com1tag:blogger.com,1999:blog-8098436561415543999.post-12961063487850175912012-09-17T06:40:00.001-07:002012-09-17T06:40:14.792-07:00All your system problem may belong to us.<div class="separator" style="clear: both; text-align: left;">
In reply to an e-mail I sent explaining I could not order from a web site:</div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjMdAzS7EQhqK7RBggZHM__Y7uTgmAaB-zq3t0YNwQm5CPszWLoRBMs-zDlU3GhnnVN9AZG7qmMtQjmqUFTRbHx3JIyjEjor_JPOO57wAocJ-PEHRsMuVBkhb_QTc_xIh5WIkDpviweVNBX/s1600/Capture.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="87" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjMdAzS7EQhqK7RBggZHM__Y7uTgmAaB-zq3t0YNwQm5CPszWLoRBMs-zDlU3GhnnVN9AZG7qmMtQjmqUFTRbHx3JIyjEjor_JPOO57wAocJ-PEHRsMuVBkhb_QTc_xIh5WIkDpviweVNBX/s320/Capture.JPG" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: left;">
So, in other words, we aren't saying the system does or does not have problems. But we're fixing them.</div>
Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-76282752386276646582012-06-13T17:23:00.000-07:002012-06-14T07:16:28.612-07:00Innovation vs. User Research: SMACKDOWNSo, it seems I’m inspired to do most of my writing around--or as a result of--some dumb user experience or annoyance I experience at work or in the real world. And….so….well, here is another.<br />
<br />
On the heels of a pretty-darned successful, highly visible project in which user research activities were very prominently integrated and featured (and just when I think we are getting past the point of having to explain what we do), I am blind-sided by yet another opportunity to educate people whom you’d think would know better. So, here we go.<br />
<br />
There seem to be some misconceptions about user research:<br />
•<span class="Apple-tab-span" style="white-space: pre;"> </span>It is at odds with innovation<br />
•<span class="Apple-tab-span" style="white-space: pre;"> </span>It does not impact the decision about a solution<br />
•<span class="Apple-tab-span" style="white-space: pre;"> </span>It hinders iterative design and development<br />
•<span class="Apple-tab-span" style="white-space: pre;"> </span>It’s not needed for iPad apps, because they’re innately brilliant<br />
<br />
Two common ideas keep fueling these misconceptions, generally from managers who read books that managers read. “Steve Jobs didn’t talk to users,” and “Henry Ford said that if you ask people what they want, they’ll ask for a faster horse.” These are well-known examples from peerless visionaries who drove innovation in their companies. And they are--indisputably--excellent, inspirational quotes to foster innovation thinking.<br />
<br />
Here’s the rub: The realization of the products they envisioned, and all the ways people use them, did not happen solely due to one person envisioning it. I know—that sounds obvious, but here’s what I mean: Steve Jobs may not have talked to users, but Apple has some of the best, most well-respected user research groups in the world. So do many respected design leaders, including Sony, Microsoft, HP, Google, and my all-time favorite example of excellent user experience work, TurboTax. TurboTax is not great solely because some brilliant guy sat in an office and designed it, and neither is the iPad. It is great because of its design, yes, but also because of how application designers have understood the domain and usage scenarios of the users of the devices. Without that understanding, the device would be a beautiful, useless object. User research and innovation are not at odds; they go hand in hand. A product will not be successful with only one of those in place. They are partners.<br />
<br />
I agree that, in general, users should not drive the vision for the products we design and build. But if we are not providing an opportunity for our users, or solving a problem they have, it will not fly. We don’t talk to users to ask them for permission or ask if something might be useful. We talk to users to understand their world, to walk in their shoes. We talk to users so we can ensure our design effectively either addresses an unmet need, or opens the door to an unimagined opportunity, in a way that supports or improves what they do. That does not prevent us from being innovative and creative, but it helps us to get inside their heads to support and validate our innovative vision.<br />
<br />
Innovation and user research work in concert to create some of the most innovative and user-friendly devices known to man. A single person, even the most brilliant mind, cannot possibly anticipate every use case for a product. (And we’ve all seen very poorly-designed apps on the Apple Store and Android Market, now haven't we?)<br />
<br />
User research does not hinder iterative design and development (or any design and development, for that matter). In fact, it’s quite the opposite. As a colleague of mine says, “You pay now, or you pay later!” Well-timed and appropriate user research can make design and development more effective, and reduce cost of user acceptance testing, future enhancements, deployment, training and support costs. You know the old adage, “Measure twice; cut once”? Too often we don't even measure once.<br />
<br />
When we draw a conclusion without knowing what problem we are solving, we risk traveling down a “path of very expensive return”. 15 years ago, everyone said, “We need a web site!” but I rarely heard anything about who we were serving, what problem or opportunity was being met, or why. Now, the chorus is, “We need an iPad app!” But the same questions still apply. Why do we insist on providing a solution without a problem? An answer without a question? We need to understand what we are trying to accomplish before we build.<br />
<br />
One of the reasons I like iterative design and development is that you can bite off chunks of the problem and validate the solution with less investment (potentially down the drain, if you find you’re on the wrong path). You can also course-correct more effectively. Big reveal: User research enables the same thing! You can find out early on if your vision is on track or just blowing smoke.<br />
<br />
Let's read beyond the sound bytes in our management books. There's no one prescription for designing and developing a solution will be successful, but using proven practices is a great place to start.<br />
<br />Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-89391071238388378542012-03-30T05:27:00.000-07:002012-03-30T05:27:12.127-07:00PerceptionAnother cool human experiment. Can you figure out the key to what these represent?<br />
<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6JBDY0n4l2o76ee92egWclDdTNCI7Xe8FXlSv5sCmvL_1E74AISG2VU4gtJVBKNsufoUWh_FmyOls59jyufLzQEgvU_zoTdJgN_ONgjkyu4swc-vnqIyLkPnDNuslNH3pt3uDB8E2hzOU/s1600/542466_3292205858534_1069408422_33084674_1356330798_n.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6JBDY0n4l2o76ee92egWclDdTNCI7Xe8FXlSv5sCmvL_1E74AISG2VU4gtJVBKNsufoUWh_FmyOls59jyufLzQEgvU_zoTdJgN_ONgjkyu4swc-vnqIyLkPnDNuslNH3pt3uDB8E2hzOU/s640/542466_3292205858534_1069408422_33084674_1356330798_n.jpg" width="464" /></a></div><br />
<br />
Small visual cues can be very powerful, which explains why caricatures are effective.<br />
<br />
(I couldn't find the original source of image to give credit; will do so when I track it down.)Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0tag:blogger.com,1999:blog-8098436561415543999.post-44394863205113081962012-03-22T08:08:00.000-07:002012-03-22T08:08:06.224-07:00Superfluous SignageSeen on a revolving door. Not sure what it means. I assumed it meant I needed to push the door. It doesn't.<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYe413jge0Dzl2lmGTGo8t2ucbICWGcEHrwj3TnmLJc9THbPYhFFIZMx_MKDZMMfN12QVKizSrPQ5ABXn_nkS7r56z2BgKPcczDYOmJkCT7WL1edZf9rDZHsV7PA8qw5RLJ_iQmAeXDGRV/s1600/IMG_0189.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYe413jge0Dzl2lmGTGo8t2ucbICWGcEHrwj3TnmLJc9THbPYhFFIZMx_MKDZMMfN12QVKizSrPQ5ABXn_nkS7r56z2BgKPcczDYOmJkCT7WL1edZf9rDZHsV7PA8qw5RLJ_iQmAeXDGRV/s320/IMG_0189.JPG" width="320" /></a></div>Anonymoushttp://www.blogger.com/profile/12499882081977777566noreply@blogger.com0