Tuesday, September 28, 2010

Seriously. NOT Helpful.

People: enterprise systems need as much usability and user-centered design work as custom systems. Case in point: an ordering system in use in a large corporate environment. It is so difficult to use without training, that seeing Help is a relief. Unfortunately, there are two Help links:

Selecting the first Help link pops up a window full of technical system-level help topics. Not what the end user wants. Selecting the lower Help link pops up the following message:

Why did someone even bother to leave those links intact? They do not contain valuable information for the majority of our users, and introduce frustration in an already difficult system.

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