Friday, May 13, 2011

Let me guess: this experience was designed by someone in IT?

Scenario: filling out a "form" online to request a medical appointment. Click "Confirm Request", and receive this message:

Surprisingly, I don't have a big problem with the fact that the "form" is simply a pre-filled input area that I edited. I found it simple to understand and use, except for the intent of the "Voicemail" question: are they asking "Does your phone have voicemail capabilities?", or "May we leave a voicemail with your patient information in it?"

But the error condition AND its helpful messaging are atrocious for your average healthcare consumer.

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